Support
Get help for Net Tool Box...
 A
good place to start with Net Tool Box is the online documentation.
There are in-depth descriptions and detailed instructions for each tool.
Also, you can try the real-world examples and look at the screenshots.
If you have a question that has not been answered below, please don't hesitate
to contact me.
Frequently Asked Questions:
Q. Why does Mapper show my hosts in the wrong location?
A. The online database (Caida's
NetGeo) which Mapper consults
to get the host information (including latitude and londitude) is not
maintained anymore. This means your locations might be out of date, or
not listed at all. Unknown European IP allocations will show up in Amsterdam
at the RIPE headquarters.
Q. Why aren't some well known ports in the Port Database?
A. Your port database may be out of date. Go
to Help > Port Database and click 'Update Ports' to download the latest listings
from IANA. If there is still a port missing,
you can add it yourself.
Q. When using 'Show WAN Address in Toolbar', it doesn't show my
externally accessable WAN address.
A. This happens when your HTTP connection is provided
via a proxy server. In Net Tool Box 3.1, the "Show WAN Address" option gets
the IP address when connecting to the nettoolbox.net web server for the version
checker. If your ISP forces connections via a proxy (or you have proxy settings
turned on your computer) the address returned will be that of the proxy.
Q. Why won't Net Tool Box work with my DNS server?
A. Net Tool Box's built-in DNS resolver is TCP based. This
means that it will only work with DNS servers which also use TCP, however
many DNS forwarders (usually found in cable/dsl routers etc) only use
the default protocol, UDP. To solve this, you can specify
a TCP-ready DNS server (your ISP's servers are probably fine) in either
'Network' in the Net Tool Box preferences, or in the 'Network' pane of
System Preferences.
Q. How do I authorise Net Tool Box as 'root'?
A. If you need to run Net Tool Box as 'root' user to do
things like open listening sockets < port 1024 you still can. Open the
Terminal.app application (in /Applications/Utilities) and type the
following command. This assumes Net Tool Box is in your Applications folder:
sudo /Applications/Net\ Tool\ Box.app/Contents/MacOS/Net\ Tool\ Box
You will be prompted for your password, which once typed should launch
Net Tool Box as the 'root' user.
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